“Improving Employee Performance in Difficult Times”
Who will present?
Roger Phillips is a former Personnel & Training Director of such Companies as B & Q plc, Toys R Us (UK) and C & J Clark Ltd. He has been a continuous Member of the Employment Tribunals in England and Wales since 1989. He formed the small Somerset-based strategic HR and Motor-Sport Consultancy, Action Resources Ltd., nine years ago with his wife, Janet Phillips, who is well known locally as an author, lecturer and trainer. Action Resources specialises in providing HR and training solutions for small companies and the not-for-profit sector and Roger Phillips is known for his highly pragmatic solutions to HR and people issues.
Content
An organisation is only as good as its people.
Workshop input includes:
- retaining an up-to-date Statement of Terms and Conditions of Employment and set of Grievance & Disputes and Disciplinary Procedures: i.e. a fit-for-purpose contract of employment
- performance managing your staff through definition of objectives/expectations/outcomes/timeframes: i.e. role definition
- retaining those you want and losing those you don’t; understanding your people
- clarifying responsibilities and accountabilities, relationships and interactions; avoiding “job overlap”
- using Customer Care as the flip-side to positive employee relations
- managing and monitoring individual contributions to success + absence & attendance records; managing and controlling people costs
- motivating and rewarding for success; creating and sustaining an efficient, professional and dedicated workforce
- generating time to run the business strategically; minimising down time on staff fire-fighting
Action Resources Limited
Old White House, Drayton, nr Langport, Somerset TA10 0JX
Tel: 01458 253442 Mobile: 07990 594977
Email: rogerphillips@actionresources.uk.com